Privacy Policy

At TaxiGo, we prioritize your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

We collect personal information to provide you with our delivery and courier services. The information we collect includes:

• Personal Identifiable Information (PII): Name, email address, phone number, payment information, and billing address.
• Order Information: Delivery details, pickup and drop-off locations, and courier preferences.
• Location Data: Real-time location data for order fulfillment and delivery routing purposes.
• Device Information: Device type, operating system, browser type, and IP address.
• Usage Data: Interactions with the app, including timestamps, search queries, and preferences.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders and deliver goods.
• To personalize your experience with our services and recommend relevant couriers.
• To provide customer support and resolve issues related to your orders.
• To send service-related notifications, updates, and promotional offers (you may opt out).
• To improve our platform and services through user feedback and analytics.

3. Sharing Your Information

We do not share your personal information with third parties except under the following circumstances:

• With Couriers: We may share your delivery and location information with the selected courier to fulfill your order.
• Service Providers: We may share information with third-party service providers (e.g., payment processors, data storage providers) who assist in delivering our services.
• Legal Compliance: We may disclose your information if required by law or to protect the rights, property, and safety of our users and the company.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. This includes using encryption technologies and secure servers to store sensitive data like payment information.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the information we have about you.
• Correction: You can request corrections to any inaccurate information.
• Deletion: You can request that we delete your personal data, subject to certain conditions.
• Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe instructions in emails.

7. Cookies

Our website and app may use cookies to enhance your experience. Cookies are small text files stored on your device to help remember your preferences and improve functionality. You can control cookie settings through your browser, but disabling cookies may impact the functionality of some features.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Location Data & Tracking

We may collect location data to provide our services, including real-time location to fulfill your orders and optimize delivery routing. This data is used to:

Determine the nearest couriers to your location.Help us ensure timely and efficient delivery.You will be prompted to grant permission for location access when using the app. We do not share your location data with third parties, except for delivery personnel who need it to complete your order.

We do not use this location data for personalized ads, cross-app tracking, or other tracking purposes that would require App Tracking Transparency. Your location data is solely used for the purpose of order fulfillment and service improvement.

10. App Tracking Transparency

Our app does not engage in tracking your activities across other apps or websites for targeted advertising. We only request location access for service-related purposes. If you grant location permissions, your data will only be used for order-related tasks and will not be shared with advertisers or other third parties for tracking.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: taxigo@gmail.com